Frequently Asked Questions

APPLICATIONS

Where do I apply?

There are a variety of ways to apply

1. On one of our websites:
  • Argjobs.com (Administrative, HR, Finance & Accounting)
  • Staffsource.com (Administrative & HR)
  • Southeasternit.com (IT & Engineering)
  • Look through our Job Postings on the websites and apply
  • Go to the Submit Your Resume tab
2. Send us your resume 3. Apply through a job-search engine website
I can’t download the forms that I need to sign. What do I do?

You do not need to download any of the employment forms. It is only necessary to download and complete the health insurance information, should you choose to enroll.  Please note – You are responsible for faxing this form to Enrollment First, once completed.

For questions regarding your online application or employment forms, please reference the “Assignment Confirmation & Onboarding” email that was sent to you.

Why am I told that my application is still in progress?

When filling out your online application, the entire application must be completed. Please ensure you have completed and electronically signed the online employment forms before clicking "finish".

ASSIGNMENTS

What is required of me if I am placed on an assignment?
  • Complete and submit the employment packet and online appication. You will receive instructions via email. 
  • Completion of I-9 Form within three business days of hire is a Federal Requirement. 
  • You may be asked to complete a drug screen. This will vary, based on the employer and job position.
  • Once set up in our system, you will receive an email with instructions on how to enter and submit your weekly timesheets through our web portal. 

TIMESHEETS

Timesheet General Information
  • Please enter your time worked daily, indicating time in, time out, and meal break.
  • The weekly work period beings on Sunday and ends on Saturday.
  • Please start and end your work time on the hour, quarter hour or half hour.  e.g. 8:00, 8:15, 8:30, 8:45
  • Overtime (OT): All OT must be approved, in advance by your supervisor.
  • Please inform your Recruiter of any upcoming time off & any unplanned absences.
  • You will submit your time at the end of each work week. Please only click "Submit" once at the end of each week.
  • Timesheets must be completed, no later than, Monday at 8:00 am EST for the prior week, in order to receive payment for time worked. 
When will I receive my timesheet information?

One to two days prior to your start date, given that you have completed all the necessary paperwork. You will receive an email containing your login information, as well as instructions on how to complete your timesheet. 

When are timesheets for the week available to us?

Timesheets are available, no later than, Wedesnday of each week, after the payroll process is complete.

This is why it is important to submit your weekly timesheets by Monday at 8:00 am EST. Employers are not responsible for timesheet approval until your time is submitted. 

When do you run payroll?

Payroll is completed each Tuesday by EOD. 

How do I enter my billable expenses or mileage?

In the Web Portal
*Please note - Access to enter mileage and/or expenses is not granted to all employees. This is company specific.*

  • Hover over Timesheets, Enter Time
  • Select correct week's timesheet
  • Under "Other Hours" column, select "+More"
  • Select BEXP pay code
  • Enter milage or expenses and attach receipts

I did not receive an email stating that my timesheet has been approved. What do I do?

Once your timesheet is approved through the web portal, you will receive an approval email. If there is an instance where your timesheet is not approved by the deadline, you will be contacted by one of our representatives, regarding any potential delays in your paycheck.

How do I enter my hours if I work the night shifts?

If you are working the 3rd shift, our system will not allow you to enter any hours past midnight.

The best to enter your 3rd shift hours, is by switching the AM to PM. Please review example below:

Candidate A's work schedule is from 9:30 PM until 6:00 aM. The timesheet idally would appear as follows:

Date IN 1 OUT 1  IN 2 OUT 2 IN 3 OUT 3 Total HRS Expenses
10/26                       0.00 0.00
10/27 9:30 PM 3:00 AM 3:30 AM 6:00 AM     8.00 0.00
10/28 9:30 PM 3:00 AM 3:30 AM 6:00 AM     8.00 0.00
10/29 9:30 PM 3:00 AM 3:30 AM 6:00 AM     8.00 0.00
10/30 9:30 PM 3:00 AM 3:30 AM 6:00 AM     8.00 0.00
10/31 9:30 PM 3:00 AM 3:30 AM 6:00 AM     8.00 0.00
11/1             0.00 0.00

 Given that the hours they worked go past midnight, candidate A will have to switch the AM/PM, as follows:

Date IN 1 OUT 1 IN 2 OUT 2 IN 3 OUT 3 Total HRS Expenses
10/26                      0.00 0.00
10/27 9:30 AM 3:00 PM 3:30 PM 6:00 PM     8.00 0.00
10/28 9:30 AM 3:00 PM 3:30 PM 6:00 PM     8.00 0.00
10/29 9:30 AM 3:00 PM 3:30 PM 6:00 PM     8.00 0.00
10/30 9:30 AM 3:00 PM 3:30 PM 6:00 PM     8.00 0.00
10/31 9:30 AM 3:00 PM 3:30 PM 6:00 PM     8.00 0.00
11/01             0.00 0.00

We do ask that you enter a comment for your supervisor stating that hours entered are actually PM-AM, however, the system does not allow timesheets cross over the midnight hour. 

 

PAYCHECK

When will I receive my paycheck?

You will receive your paycheck on the Friday following your first week on the assignment.

How frequently do we receive our paycheck?

Paychecks are administrered every Friday. If a holiday falls on a Friday, we we will adjust the timing accordingly.

How can I check my paystub?

You are able to view your paystub through the web portal. Once you have logged into your web portal:
Hover over the ‘Payroll’ button
- Select ‘View Payroll Checks History'
- Click 'PDF' following any payroll check you would like to view or print

How can I view my W2?

You are able to view your W2 through the web portal. Once you have logged into your web portal:
Hover over the ‘W2 Forms’ button
- Select ‘View W2's'
- Click 'PDF' following any W2 forms you would like to view or print

Paid Time Off (PTO)

Do I receive PTO?

Yes - You are eligible to receive PTO after meeting certain requirements.

When am I eligible for PTO?

You will receive PTO once you have worked with STC for six consecutive months.  PTO hours are accumulated, based on the average number of hours per week worked.  For example, if you work an average of 32 hours per week, you will receive 32 hours of PTO.

Do I have to use my PTO consecutively or am I able to break it up?

PTO may be used consecutively, or it may be broken up into days/hours.

Additionally, PTO may not be used during the last two weeks of an assignment, or after you, or your employer, have given notice of the assignment’s termination.

If not used, PTO will not be paid at the end of the assignment..

What steps do I take, in order to get time off and PTO approved?

In the comments section of your timesheet, please state the day/days, along with the number of hours you wish to use. 

HOLIDAY PAY

Do I recieve holiday pay?
You will receive holiday pay, equal to eight hours, at your current hourly rate, once you have met the following requirements:
  • Be paid for at least 1,040 hours worked within the preceding 52-week period
  • Be paid for at least 24 hours worked both in the week before and the week of the holiday
When am I eligible for holiday pay?
  • You must be paid for at least 1,040 hours worked within the preceding 52-week period (1,040 hours averages to working 40 hours a week for 26 weeks).
    • You must be paid for at least 24 hours worked both in the week before and the week of the holiday.
Do I have to request to use my holiday pay?

No – You will receive an email from one of our representatives the week of the holiday, informing you of your eligibility for holiday pay.

What holidays are included in holiday pay?

STC offers Holiday Pay for six holidays:

New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

INSURANCE

When will I receive the insurance information?

Information on insurance registration is available upon the start date of your assignment. 

Can I enroll in health insurance coverage anytime?

No – You must enroll within the first thirty days of your hire date.  If you do not elect coverage within the first 30 days, you will not have the ability to enroll until the next open enrollment period.

Where do I send my insurance application?

Please fax  your application to 877-456-4787